live hokidraw Platform Privacy Notice

This page describes what we collect when you use live hokidraw and how we keep that data protected. We operate an online entertainment service available where local law permits. Our commitment is to handle your personal information with care, transparency, and respect for your privacy rights.

We at live hokidraw understand that trust is built on clear communication. Whether you access our platform from Jakarta, Surabaya, Bandung, or Medan, or use our mobile app to place football bets during Liga 1 matches, your data security matters to us. This notice explains our practices in straightforward language.

What we collect and why

We collect information in several ways. When you create an account on live hokidraw, we ask for your email address, phone number, full name, and date of birth. We also collect your residential address and identification document details during account verification—this is required by law to prevent fraud and money laundering.

When you use our platform, we record your activity: which football markets you view, which live-dealer tables you access, your transaction history, and your device information. We collect this data to improve our service, detect suspicious activity, and comply with legal obligations. Our servers may sit outside your jurisdiction; we use encryption and access controls to protect data in transit and at rest.

How we use your data

Our primary use is account management and service delivery. We use your email to send account notifications, deposit confirmations, and withdrawal updates. We use your phone number for two-factor authentication and account recovery. Your identification documents are stored securely and used only for verification purposes.

We analyse activity data to detect fraud, prevent underage access, and identify patterns that may indicate problem gambling. We do not sell your personal data to third parties. We may share information with payment processors (such as DANA, e-wallet, mobile banking, and local payment) only to the extent necessary to process your transactions. We also share data with legal authorities when required by law.

Cookies and tracking

Our platform uses cookies to remember your login session, store your language preference, and track how you navigate between football markets and slot games. These are essential for the service to function. We also use analytics cookies to understand which features are most popular and where users encounter difficulties.

You can disable non-essential cookies in your browser settings. However, disabling essential cookies may prevent you from logging in or accessing live hokidraw features. Push notifications on your mobile device are sent only if you explicitly enable them in your app settings.

Your rights and contact

You have the right to request a copy of the personal data we hold about you. You may also request correction of inaccurate information or deletion of your account. To exercise these rights, contact our support team via live chat, email, or the help section in your live hokidraw account. We aim to respond to data requests within fourteen days.

If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

• Email support

  Contact our data protection team for privacy inquiries.

• Live chat

  Available in multiple languages during standard hours.

• Account settings

  Manage your privacy preferences directly in your live hokidraw profile.

This privacy notice applies to all users of live hokidraw, whether you access the platform via web browser or mobile app. We review and update this notice periodically to reflect changes in our practices or legal requirements. Continued use of our platform after updates constitute your acceptance of the revised notice.